ITIL  (Information Technology Infrastructure Library) certification will become more and more important for Detroit, Michigan area IT Service Providers, IT Directors and IT Managers.  

Senior executives at the “Big Three” auto manufacturers are making a serious commitment to ITIL certification as they recognize that their organizations have become increasingly dependent on IT.

We believe that suppliers wishing to do business with them will be encouraged to bring their staff up to speed on ITIL.

So what is ITIL? ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. 

There are three levels of ITIL certification...

Foundation Certificate

This is designed to provide a foundation level of knowledge in IT Service Management and is aimed at all personnel who wish to become familiar with the best practices for IT Service Management. The Foundation Certificate in particular enables people to understand the terminology used within ITIL.

Practitioner's Certificate

The Practitioner's Certificate is aimed at those who are responsible within their organization for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes. The Practitioner’s Certificates focus on the depth of understanding and application of those subjects, treating each subject as a specialty.

Manager's Certificate

The Manager’s Certificate is aimed at those who need to demonstrate a capability for managing ITIL-based solutions across the breadth of the Service Management subjects.
ITIL accreditation demonstrates that an individual has met the standards in Service Management as set by an examination certification board comprising representatives from OGC, itSMF and the Examination Institutes.

Michigan Technology Services offers an ITIL curriculum.

For information on Detroit, Michigan area ITIL training please contact us at
248-489-0408